Terms & Conditions
Terms & Conditions
Last updated: 24 July 2026
1. About Us
Hamilton Heating Ltd provides domestic plumbing, heating and gas services throughout Newmarket and the surrounding areas.
By booking our services or using this website, you agree to these Terms & Conditions.
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2. Quotations
All quotations are provided free of charge unless otherwise stated.
Quotes are valid for 30 days and are based on the information available at the time. Additional work required after inspection may result in a revised quotation.
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3. Bookings & Appointments
Appointments are arranged by mutual agreement.
If you need to cancel or rearrange an appointment, we kindly ask for as much notice as possible.
We reserve the right to rearrange appointments where necessary due to emergencies, illness or circumstances beyond our control.
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4. Payment
Payment is due upon completion of the work unless agreed otherwise in writing.
We accept payment by bank transfer and other agreed payment methods.
Late payments may be subject to additional recovery costs where permitted by law.
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5. Customer Responsibilities
Customers are responsible for ensuring:
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Safe access to the property.
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Reasonable access to the appliance or system being worked on.
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Accurate information is provided regarding any known faults or previous work.
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6. Warranty
Manufacturer warranties remain subject to the manufacturer’s own terms and conditions.
Hamilton Heating Ltd guarantees workmanship for 12 months from the date of completion unless otherwise stated.
This warranty does not cover:
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Misuse or accidental damage.
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Normal wear and tear.
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Work altered by another contractor.
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Existing faults or unrelated failures.
6a. All gas work is carried out by a Gas Safe registered engineer and in accordance with current Gas Safety Regulations.
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7. Liability
Hamilton Heating Ltd holds appropriate public liability insurance.
Whilst every reasonable care is taken when carrying out work, our liability shall be limited to the value of the work undertaken except where required by law.
Nothing within these Terms limits any statutory rights available to consumers.
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8. Cancellations, Refunds and Complaints
Where a customer has a legal right to cancel a booking or contract, Hamilton Heating Ltd will comply with all applicable consumer protection laws.
If work has not yet started, please contact us as soon as possible to cancel or rearrange the appointment.
Where a customer has specifically requested that work begins during any applicable cancellation period, payment may still be due for work completed and materials supplied before cancellation.
If you are unhappy with any service provided, please contact us promptly so that we can investigate the matter and, where appropriate, put things right. Refunds will be considered where legally required or otherwise appropriate following an investigation.
Nothing in these Terms & Conditions affects your statutory consumer rights.
9. Website Information
We aim to keep all information on this website accurate and up to date.
Prices, services and availability may change without notice.
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10. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.
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11. Contact
Hamilton Heating Ltd
📞 07970 696 822
✉️ hamiltonheatingltd@gmail.com
🌐 www.hamiltonheatingltd.co.uk